Shipping Policy for EchoDeal.shop
At EchoDeal.shop, we strive to provide you with high-quality planters and an excellent shopping experience. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your order.
1. Order Processing Time
- All orders are processed within 1-3 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay in processing your order.
2. Shipping Rates and Delivery Estimates
Shipping costs are calculated at checkout based on the weight, dimensions of your order, and shipping destination. We offer the following shipping options:
- Standard Shipping: Estimated delivery within 3-7 business days.
Please note that delivery times are estimates and may vary due to factors such as weather conditions, carrier delays, and customs processing (for international orders).
3. Shipping Locations
We currently ship to the following locations:
- Domestic Shipping: Anywhere within [UNITED STATES].
- International Shipping: We offer international shipping to select countries. International shipping costs and delivery times will be calculated at checkout based on the destination.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.
5. Delivery Delays
While we aim for timely deliveries, shipping delays can sometimes occur due to unforeseen circumstances, such as weather conditions or carrier issues. If your shipment is delayed, we will do our best to keep you informed of any changes.
6. Shipping Address Accuracy
Please ensure that all shipping information is correct at the time of checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete shipping addresses. If you notice any errors in your shipping information, please contact us immediately at [Insert Email Address] so we can update your details.
7. Customs, Duties, and Taxes
For international orders, customs duties, taxes, and fees may apply and are the responsibility of the recipient. EchoDeal.shop is not responsible for any additional charges incurred during shipping due to customs processes or regulations. Please check with your local customs office for more information on potential charges.
8. Damaged or Lost Packages
- Damaged Shipments: If your order arrives damaged, please contact us within 48 hours of receiving your package at [Insert Email Address]. Provide your order number, photos of the damage, and we will work with you to resolve the issue.
- Lost Shipments: If your package is lost in transit, please reach out to us with your order details. We will contact the carrier and help track down the shipment. If the carrier confirms the package is lost, we will issue a replacement or refund.
9. Returns Due to Failed Delivery
If a package is returned to us due to a failed delivery attempt (e.g., incorrect address, unclaimed package), we will contact you to arrange redelivery. Additional shipping fees may apply for redelivery.